Terms of service

General Terms and Conditions

dated 3 September 2026

1. Scope

These General Terms and Conditions (GTC) apply to the online shop www.vasanta.ch, which is operated and maintained by OAB GmbH (Rebenweg 27,  6331 Hünenberg ZG, Switzerland) as operator (Online Shop), and thus to all orders placed and purchase contracts concluded via the Online Shop.

The operator or the Online Shop reserves the right to amend these GTC at any time. The version of the GTC in force at the time of the order is authoritative in each case; however, it cannot be amended unilaterally for an order that has already been concluded.

2. Offer

The offer is aimed at customers residing in Switzerland or Liechtenstein. Deliveries are only made to addresses in Switzerland or Liechtenstein. 

The offer is valid as long as it is visible in the Online Shop and/or while stocks last. Changes to prices and the product range are possible at any time. Images shown in advertising, brochures, the Online Shop, etc. are for illustration purposes only and are non-binding.

3. Order

The presentation of goods in the Online Shop does not constitute a legally binding offer, but rather a non-binding online catalogue or a non-binding invitation to the customer to order the goods in the Online Shop.

An order constitutes an offer by the customer to the Online Shop to conclude a contract via the Online Shop.

After submitting the order, the customer automatically receives an acknowledgement of receipt documenting that the order has been received via the Online Shop. After receiving this acknowledgement of receipt, the customer can no longer change the order and is bound by it.

The Online Shop is free to reject orders in whole or in part without giving reasons. In this case, the customer will be informed and any payments already made will be refunded. Any further claims are excluded. Goods that are temporarily unavailable can neither be earmarked nor reserved.

4. Conclusion of contract

A purchase contract is only concluded when the ordered goods are dispatched. As soon as the order has been dispatched, the customer will be notified by email.

The customer will then be kept informed of the shipping status and progress by email.

5. Prices

Prices in the Online Shop are stated in Swiss francs (CHF), including value added tax (VAT) and, where applicable, including the advance recycling fee (ARF).

The price in the Online Shop at the time of the order, or as stated in the order confirmation that the customer receives by email upon completion of the order and after payment, is authoritative.

Not included in the price are additional chargeable services such as shipping or transport costs, which are listed separately in the shopping cart, on the invoice payable in advance or in the order confirmation. For orders of CHF 150 or more, shipping or transport of the ordered goods is free of charge.

Returns and costs related to returns are borne by the customer.

6. Payments

Orders placed via the Online Shop, or the goods ordered, must be paid for in advance by the customer via the Online Shop using the payment methods offered or available in the Online Shop.

Payments must be made in CHF. Delivery or shipment of goods on invoice is excluded.

For payments made by electronic means of payment such as credit cards or debit cards, the amount is debited before, but no later than, the dispatch of the goods.

In any case, ordered goods are not reserved until payment has been received and/or may sell out in the meantime.

Vouchers can be ordered in the Online Shop and redeemed within the expiry date stated on the voucher and/or in the Online Shop. Vouchers must be redeemed directly when placing the order via the Online Shop. Subsequent redemption of the voucher is not possible and is excluded.

7. Retention of title, benefit and risk

The ordered goods remain the property of the Online Shop until they have been paid for in full or until the ordered goods have been dispatched.

Upon dispatch of the ordered goods, benefit and risk in the goods as well as the delivery, shipping or transport risk pass to the buyer.

8. Delivery

The delivery address must be in Switzerland or Liechtenstein and must be easily reachable and accessible, e.g. for Swiss Post and/or by transport vehicle. Delivery or shipment generally includes delivery of the order to the kerbside.

Under no circumstances does this include any further services such as unpacking, placing and/or assembling the goods, taking back packaging material, disposal, etc. Delivery or shipping costs are shown separately in the shopping cart, on the invoice payable in advance or in the order confirmation, in addition to the price of the ordered goods.

For delivery addresses without an access road or with restricted access, delivery is made to the nearest access point or railway station. If the customer nevertheless wishes delivery to their address, the customer must bear the additional costs and pay them in advance. If further costs or additional costs arise during delivery or shipment, the customer must bear them.

If goods are delivered with obvious damage to the packaging or contents, the customer must immediately complain to the transport service provider (e.g. carrier, post) and refuse acceptance.

The customer must obtain a damage confirmation from the transport service provider. All such transport damage must also be reported to the Online Shop at the same time and without delay.

If the customer does not accept the ordered goods, the Online Shop may charge the customer for the resulting costs and/or expenses. Furthermore, the Online Shop reserves the right, in this

case, to withdraw from the purchase contract without having to refund the purchase price, or to offset all costs and/or expenses incurred against the purchase price.

9. Delivery date

A provisional delivery date is communicated to the customer with the order confirmation by email. This date, the delivery times stated in the Online Shop and the shipping progress sent by email are non-binding and are intended for the customer's guidance only.

If delivery is (partially) impossible, the relevant order will be cancelled by the Online Shop, the customer informed and any payments already made refunded, subject to any costs and/or expenses charged to the customer by the Online Shop.

Any further claims by the customer arising from late delivery or (partial) impossibility or failure of delivery are excluded.

10. Faulty or defective goods and right of return

A right of return exists within 10 calendar days of receipt of the goods, provided the customer complies with the provisions of these GTC. A return is also possible if the customer does not like the goods, or in case of incorrect measurements, dimensions, etc.

The return must be registered via the customer account at https://account.vasanta.ch before it is sent. Registration and return must take place within 10 calendar days of receipt of the goods. Returns without prior registration cannot be processed or will be sent back at the customer's expense.

The customer is responsible for inspecting the ordered goods immediately upon receipt. The return must take place within 10 calendar days of delivery. If the customer cannot prove delivery (e.g. no delivery or receipt confirmation), the 10-day period begins from the dispatch of the order.

The goods must be returned in their original packaging, undamaged, unused, clean, complete and with all accessories. Returns of goods not in their original packaging or showing signs of use are excluded.

The returned goods must be sent to the distribution centre together with the proof of purchase and, if a return slip was included with the delivery, the fully completed return slip. In case of questions or technical problems with the registration, the Online Shop must be contacted in writing before the return is sent.

Returns to the distribution centre:
MS Direct AG, c/o Vasanta, Zelgstrasse 2/5, CH-9320 Arbon

The costs of the return and of any re-deliveries are borne by the customer in all cases.

If the customer returns the goods in accordance with these provisions in their original packaging, undamaged, unused, clean, complete with any accessories and with proof of purchase, the payment already made (excluding the original shipping costs) will be refunded, subject to any costs and/or expenses charged to the customer by the Online Shop.

Refunds for returned goods are not paid out in cash by the Online Shop, but are generally credited to the payment method used to pay for the order. Alternatively, the Online Shop may issue the customer a voucher.

In all other respects, the statutory warranty rights apply. Any further guarantees and/or assurances on the part of the Online Shop are excluded.

11. Privacy statements and data protection

The customer is hereby informed that the data collected in connection with the order, and thus with the conclusion of the contract through use of the Online Shop, or disclosed by the customer for this purpose, is collected, processed and used to fulfil the obligations arising from the purchase contract. Data necessary for providing the service and fulfilling the contract may also be passed on to commissioned service partners (e.g. distribution centre, logistics companies, service partners, debt collection agency), including to countries that may not have an equivalent level of data protection.

The customer agrees to these privacy statements and to this use of data, in particular demonstrably by each further use of the Online Shop and by each further order placed via the Online Shop.

12. Applicable law and place of jurisdiction

The relationship between the Online Shop and the customer is governed by substantive Swiss law, in particular the Swiss Code of Obligations (SR 220), excluding the rules on conflict of laws and the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention).

The place of jurisdiction is the registered office of the operator of the Online Shop, and thus exclusively the courts of Hünenberg ZG, Switzerland.